TO CONTACT MEMBER SERVICES, CALL US ON:
USA +1 888 8465 165 | France +33 980 090 500 | UK +44 800 0885 343 | Spain +34 932 203 175
Email US ON: CS@easysupport.com
100%-member satisfaction or money-back guarantee
We here at EasySupport are constantly working on providing top notch services to all our members 24/7 and in this endeavor, we strive to learn from all or if any mistakes that we may have made.
If you have the same or any other problems with your computer within 5 days of us fixing it, simply call and talk to one of our dedicated member services representative and we assure you that we can do the fix again at no extra cost AND your money-back… Guaranteed!
If you’re unsatisfied with our services and need a refund, please call our member services immediately
Please call us any time regarding cancellation or refunds and we will be able to provide you with an optimum solution.
EasySupport Payments, Refunds and Cancellation – FAQ
We hate to see our members go, however, we would really like to know where we went wrong. If you’re unsatisfied with our service or products, please contact our dedicated member service representative and please tell us about your experience. We are constantly evolving and learning from our mistakes and strive to better ourselves at what we do and ensure 100%-member satisfaction.
All About Cancellations:
- Is there a cancellation fee?
Absolutely not. As much as we are sorry to see you go, if for whatever reasons you have not been satisfied with our services, please contact us any time and we will be able to help you out with this.
- How can I can cancel my membership?
You can always call us on the dedicated member services number. Our member services team is available 24/7 to help you out with your request.
- I can’t afford my monthly payments. I want to cancel my subscription.
We completely understand your situation. If cost is a factor leading to cancellation, please call and talk to one of our representatives. Before you cancel your subscription, make sure you talk to us about all available options.
- Can I downgrade my membership?
Certainly. If you think that the current plan you have subscribed for is not for you, please call us any time and we can give you alternative options.
- I want to cancel because nobody told me about the monthly payments.
We apologize for any inconvenience caused to you, however, all our representatives are highly trained about all our services, products, payments structures and fees involved. In the event that you are convinced that the agent has falsified any information or misinterpreted information, we assure you that we will do a complete check and if we were wrong, we will make sure to cancel your subscription.
- I keep calling but nobody answers the call or I am on hold for a very long time. I want to cancel.
We apologize for the long wait and the inconvenience caused. We usually have a high call volume due to the number of members we provide our services to. However, the next time you call and are not able to get through to us, please be assured that one of our dedicated member services representative will call you back at the earliest to assist you with your requests.Alternatively, you can always send us an email to CS@easysupport.com or start a chat with one of our representative which is available on the EasySupport console which will be installed in your computer.
- Can I change my billing date?
Yes, you can. All you need to do is call us and we can set the billing date to your preferred time of the month.
- What do I need to consider before I cancel?
You need to remember that we use different licensed programs like Advanced Antivirus Engine by MyInternetSecurity for the protection of your computer and also MozyPro online backup. When you cancel your membership, the licenses of these software will expire as well. Therefore, you need to ensure that you have an alternative for the antivirus as well as the online backup.
- Can my son/grandson/relative/friend cancel on behalf of me?
If you require us to cancel based on a call from one of your family member or friends, we would require a consent from the actual EasySupport member to proceed.
For example: a power of attorney by email or by a verbal consent by phone.
This is necessary to protect the legal rights of the member.
- I was forced or scammed into buying the service. I want to cancel
EasySupport is a legitimate remote tech support company and we follow the best practices as a business. We never make cold calls to our members and never force or coax them into buying our services. We respond to general enquiries sent through our online network such as our website, social media and affiliate sites.
- I still see EasySupport software on my computer after I cancelled. Why?
When you call and cancel your subscription, one of our member services representative will de-activate the licenses to the software installed in your computer. However, the software itself needs to be uninstalled manually and since we would not have access to your system, we would not be able to do that for you.
- I cancelled my membership last month and I got charged again this month.
We apologize for the inconvenience caused. We would be able to refund the amount that was wrongly charged to your account. All you need to do is call us and one of our representative will be able to process the refund for you.
- I deleted/uninstalled all the software and the EasySupport console from my computer and still got billed.
Deleting or uninstalling our software and console will not be treated as a request to cancel your membership. You will need to call us on our member service number and speak to our representative in order to cancel the membership.
All About Refunds:
- How do I get a refund?
If you’re having the same problems with your computer within 5 days of us fixing it, we will be more than happy to process a full refund for you.
- How long does it take for me to get my money back after a refund?
Usually, it takes us 7 to 10 business days to process your refund.
- I want a refund along with my cancellation.
We will most certainly be able to help you with your cancellation request, however, we want you to understand that all the programs we installed in your computer during the fix are constantly working in the background. For example, the antivirus is constantly protecting your computer from the start to the end of your session on your computer. Also the back up of your data is an ongoing and regular process.We advise you to call our member services team and we are sure we can provide you with other alternatives.
- I want a refund because I still have viruses in my computer.
In this day and age, the internet is always evolving and this means everyday there is a new threat online. Our software will be able to protect your computer up to 99% and there is always a chance that a more advanced virus could slip through the crack. However, there is no need to fear for that is why we have some of the best technicians here at EasySupport.All you need to do is call us and we will be able to assist you with the issues.
- My family member is a technician and has agreed to fix my computer. I want to cancel and get a refund.
Yes, you can. However, here at EasySupport, we have certified technicians working around the clock to fix and optimize computers and we have a member satisfaction guarantee as well. We would love to talk to your family member at a time of your convenience to make him/her understand the value and effectiveness of our services.
- I want a refund because I did not receive an invoice as promised.
We apologize for the inconvenience caused. This usually happens depending on the type of email address used by our members, or in some cases the email addresses being spelt wrong, or in some cases the email going directly into the spam or junk folder of your email. However, all you need to do is call us and we will be able to organize an invoice for you immediately.
- How will I receive my refund amount?
We will be able to process the refund amount to the same credit card that was used to make the purchase. The amount will reflect in your statement in 7 to 10 business days.