In case, EasySupport fails to resolve any issues, and You have complied with all the terms and conditions of the Website, then we will not charge You a fee for the incident-based Service. In case You have been charged, but You are not satisfied with the resolution, then You can call us within five (5) days from the day You originally received the Service, we will use commercially reasonable efforts to try to resolve Your problem at no additional charge. If those efforts are unsuccessful, we will refund the fees that You paid for the Service. Unless stated in writing otherwise, all fees and charges are nonrefundable. EasySupport may change the fees and charges then in effect, or add new fees or charges, by giving Customer notice in advance. If You(Customer) have purchased any third party software, product, or application from EasySupport with the activation key or product key, that would be completely non-refundable.