Privacy Policy

1. Who we are

Easy Support is a managed IT and cybersecurity provider for small businesses, headquartered in Oldsmar, Florida, and serving customers across the United States. This policy applies to our website, our forms, and the phone, email and text communications that follow from them.

2. Information we collect

Information you give us

When you request a free IT check, contact us, or sign up for a plan, we collect details such as your name, work email, phone number, company name, team size, the IT concerns you share, and any plan you selected. If you become a customer, we also collect billing and account information needed to provide and invoice our services.

Information collected automatically

When you visit our site, we and our service providers may collect technical information such as your IP address, browser and device type, pages viewed, the page that referred you, the date and time of your visit, and campaign details from the link you followed (for example, UTM parameters). We also record basic form-interaction data, such as how long a form took to complete, to help us filter out spam.

3. How we use information

• To respond to your requests, schedule your free IT check, and provide quotes.
• To deliver, support and bill for the services you sign up for.
• To send service updates and, where permitted, information about our services.
• To understand how visitors use our site and measure the results of our advertising.
• To protect our site and forms from spam, fraud and abuse.
• To comply with legal obligations and enforce our agreements.

4. Calls & text messages

When you submit a form on our site, you agree that Easy Support may call or text you at the number you provide about your request and our services, including by automated means. Consent is not a condition of purchase.

• Message frequency varies. Message and data rates may apply.
• Reply STOP to any text to opt out, or HELP for help. You can also call us at 1-833-448-EASY.
• We do not sell, rent or share your mobile number or text-message opt-in consent with third parties or affiliates for their marketing purposes. Information may be shared only with service providers that help us send messages on our behalf.

5. How we share information

We do not sell your personal information. We share it only as described here:

• Service providers that work on our behalf, such as our customer relationship and marketing platform, website hosting, email and phone providers, analytics, payment processing, and the security and IT tools we use to deliver our services. They may use your information only to perform services for us.
• Advertising and analytics partners, such as Google and Meta, which may receive technical and campaign information through cookies and similar technologies (see section 6).
• Legal and safety reasons, when required by law or to protect the rights, property or safety of Easy Support, our customers or others.
• Business transfers, if Easy Support is involved in a merger, acquisition or sale of assets, in which case this policy will continue to apply to your information.

6. Cookies & tracking

Our site uses cookies, pixels and similar technologies to keep the site working, remember things like the campaign that brought you here during your visit, measure site traffic, and measure and improve our advertising.

You can block or delete cookies in your browser settings, though some features may not work as intended. You can also opt out of Google Analytics with Google’s browser add-on and manage ad personalization in your Google and Meta account settings. Our site does not currently respond to “Do Not Track” browser signals.

7. Client systems & data

When we provide managed IT services, we may access your company’s devices, accounts and data to monitor, secure, back up and support them. We access client systems only as needed to deliver the services you’ve requested, treat everything we see as confidential, and handle it according to our service agreement with you. That agreement, not this website policy, governs data we handle on your behalf as part of our services.

8. Data retention

We keep personal information for as long as needed for the purposes described in this policy: for example, while we’re in contact about your request, for as long as you’re a customer, and afterward as needed for legal, accounting or security purposes. When information is no longer needed, we delete or de-identify it.

9. Security

Security is our business. We use administrative, technical and physical safeguards designed to protect personal information, including encryption in transit, access controls and multi-factor authentication. No method of transmission or storage is completely secure, so we can’t guarantee absolute security, but we work hard to protect your information.

10. Your choices & rights

• Marketing: unsubscribe from emails using the link in any message, and reply STOP to opt out of texts.
• Access, correction & deletion: you can ask us to tell you what personal information we have about you, correct it, or delete it, subject to any information we must keep for legal or business reasons.
• State privacy rights: depending on where you live, you may have additional rights under your state’s privacy laws. We’ll honor requests as required by applicable law.

To make a request, contact us using the details in section 13. We may need to verify your identity before responding, and we won’t discriminate against you for exercising your rights.

11. Children’s privacy

Our site and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we’ll delete it.

12. Changes to this policy

We may update this policy from time to time. When we do, we’ll change the effective date at the top of this page, and if the changes are significant, we’ll provide additional notice, such as on our website.

13. Contact us

Questions or requests about this policy or your information: