Terms of Service

1. Agreement to these terms

By accessing our website, submitting a form, or purchasing a plan, you agree to these Terms of Service and our Privacy Policy. If you’re accepting on behalf of a business, you confirm you have authority to bind that business. If you don’t agree, please don’t use our site or services.

2. Our services

Easy Support provides managed IT and cybersecurity services to small businesses, including help desk support, monitoring, security tools, backup and related services, as described on our website and in your plan.

When you become a customer, your services are also governed by our service agreement, which describes the specific services, responsibilities and support terms for your plan. If anything in these terms conflicts with your service agreement, the service agreement controls.

3. Free IT checks, quotes & pricing

• Our free IT check is a no-cost, no-obligation consultation. Recommendations we make are based on the information available at the time and are not a guarantee of results.
• Plans are priced per user, per month. A “user” is a person on your team who needs support, including the devices they work on. Servers, shared equipment and special requirements may be quoted separately.
• Plans may be subject to a minimum number of billed users, as shown on our pricing page or in your quote.
• Prices shown on our website are in U.S. dollars and exclude applicable taxes. We may update our prices; changes to your plan’s pricing will take effect only after we give you advance notice.
• Online estimates, such as our team-size calculator, are for illustration only. Your quote or service agreement sets your actual price.

4. Month-to-month plans

All Easy Support plans are month-to-month, with no long-term contracts. Plans are billed monthly in advance, and you can add or remove users as your team changes.

You may cancel at any time by contacting us. Cancellation takes effect at the end of your current billing period, and we don’t provide refunds for partial months. When you cancel, we’ll work with you on an orderly handoff, including returning access to your accounts and removing our monitoring tools.

5. Third-party software & licenses

Our services use third-party software and cloud services, such as Microsoft 365, security tools and backup platforms. Your use of those products is also subject to their providers’ terms, and we aren’t responsible for third-party outages, changes or discontinued products.

Where your plan includes Microsoft 365 licenses, those licenses are provided under Microsoft’s customer agreement. License quantities and changes may be subject to Microsoft’s commitment terms, and we’ll tell you before any change that affects your bill.

6. Communications

By submitting a form on our site, you agree that we may contact you by phone, email or text message about your request and our services, as described in our Privacy Policy. Consent is not a condition of purchase. Reply STOP to any text to opt out. Message and data rates may apply.

7. Acceptable use

You agree not to:

• Use our site for any unlawful purpose or to submit false or misleading information.
• Attempt to gain unauthorized access to our site, systems or other users’ information, or probe, scan or test their vulnerability without our written permission.
• Interfere with the site’s operation, including by introducing malware or overloading our systems.
• Scrape, copy or harvest content or data from our site by automated means.

8. Intellectual property

The Easy Support name, logo, website design, text and graphics are owned by EasySupport LLC and protected by intellectual property laws. You may view and print pages for your own business use, but you may not copy, modify or distribute our content without our written permission.

9. Third-party links

Our site may link to third-party websites, such as industry reports or partner resources. We provide these links for convenience and aren’t responsible for their content, policies or practices.

10. Disclaimers

Our website and its content are provided “as is” for general information. We work hard to keep it accurate, but we don’t guarantee it is complete, current or error-free.

No security measure can eliminate all risk. Our services are designed to reduce the likelihood and impact of cyber threats, outages and data loss, but we can’t guarantee that your systems will never be breached, interrupted or lose data. You remain responsible for your business decisions, your users’ conduct, and following the security practices we recommend.

To the fullest extent permitted by law, we disclaim all warranties not expressly stated in these terms or your service agreement, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

11. Limitation of liability

To the fullest extent permitted by law, Easy Support will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business opportunities, arising from your use of our website or services.

Our total liability for any claim related to our website or services will not exceed the amount you paid us for the services giving rise to the claim during the three months before the claim arose. Your service agreement may set out different limits for your services.

12. Indemnification

You agree to indemnify and hold harmless Easy Support and its owners, employees and contractors from claims, losses and expenses, including reasonable attorneys’ fees, arising from your misuse of our website, your violation of these terms, or your violation of any law or third-party right.

13. Governing law

These terms are governed by the laws of the State of Florida, without regard to its conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Pinellas County, Florida, and you consent to their jurisdiction. Before filing any claim, both sides agree to try in good faith to resolve the dispute informally by contacting each other.

14. Changes to these terms

We may update these terms from time to time. When we do, we’ll change the effective date at the top of this page. Continued use of our site or services after changes take effect means you accept the updated terms.

15. Contact us

Questions about these terms: